Draft. This page may change before it is final. Version 2026-10-draft1.
Support
Ask your agent first: it can call carnival_status and carnival_logs. Still stuck? Email support@carnival.dev with the request_id from the error.
What to include
- The
request_idfrom the error, and the error code if there is one. - The site's address, if it's about a site.
- What you asked your agent to do, and what it tried.
Never send passwords, tokens or API keys.
You'll usually get an automatic reply with a ticket number, like T-4K7Q2M. We aim to reply in person within 2 business days.
Help for your agent
- Troubleshooting: what to try for each kind of problem.
- Error codes: what each error means and how to fix it.
- Limits: what the free plan allows.
Appeals
If a deploy was rejected or a site was taken down and you think we got it wrong, email support@carnival.dev with the request ID or the site's address. See the content policy.
Other addresses
- Report a site: the report form.
- Copyright: copyright@carnival.dev, or the copyright policy.
- Security problems: security@carnival.dev, or the security policy.
- Privacy: privacy@carnival.dev.
- Legal process: legal@carnival.dev, or law enforcement requests.