# ACCOUNT_SUSPENDED

This account cannot publish.

- **HTTP class:** 403
- **Retryable:** no

## What happened

The user's Carnival account is suspended, so it can't publish.

## Fix

Stop: don't retry, and don't create or suggest another account to get around it.

## What to tell the user

Their account can't publish right now. Ask them to check for an email from Carnival, or to write to support@carnival.dev to appeal.

## Agent hint

The exact `error.hint` text; Carnival fills each `<…>` for the call.

```text
This account can't publish. Tell the user to check Carnival's email or write to support@carnival.dev. Don't open another account.
```

## Related

- [`CONTENT_REJECTED`](https://carnival-staging.dev/docs/errors/CONTENT_REJECTED.md): The site was not published.
- [`SITE_NOT_LIVE`](https://carnival-staging.dev/docs/errors/SITE_NOT_LIVE.md): That site is not live.

All error codes: [error codes](https://carnival-staging.dev/docs/errors.md)